General Terms and Conditions

These General Terms and Conditions apply to all services, packages, and use of the Damonza.com website. Damonza.com is the trading name of Booknack Limited, a limited liability company registered in New Zealand. By accessing our website or placing an order for any service—including standard design packages, formatting, promotional add-ons, proofreading, subscriptions, or The Everything Package—you agree to be bound by these terms.

1. Scope of Services

• Damonza offers a range of book-related services including cover design, interior formatting, proofreading, promotional assets, and bundled offerings like The Everything Package.
• Service deliverables and revision entitlements vary by package and are clearly specified during the order process.
• Quotes are valid for 30 days unless otherwise stated.

2. Ordering and Payment

• A 50% deposit is required to begin most projects. The Everything Package offers alternative milestone or installment plans.
• Final files are delivered only after full payment has been received.
• All payments are processed securely via Stripe.

3. Revisions and Approvals

• Clients receive one or more initial design concepts depending on the package selected.
• Standard and Premium packages offer unlimited revisions to one chosen concept; Budget and Text-Only packages include up to 3 revision rounds.
• The Everything Package includes 3 initial cover concepts and unlimited revisions to the selected design.
• Interior formatting includes layout revisions at no charge. Content changes after layout begins may incur additional fees.
• Post-approval errors, including those introduced by Damonza, are the client's responsibility if not flagged before approval.

4. Deliverables

• Cover deliverables include high-resolution files for ebook and print, and a 3D marketing mockup.
• Interior formatting includes print-ready PDFs and EPUB/KPF files for ebooks.
• Promotional assets include social media banners (1, 4, or 8 depending on selection), animated covers, and Amazon A+ modules where applicable.
• All assets are delivered in appropriate file formats (JPG, PNG, PDF, MP4, or EPUB).

5. Licensing and Usage

• Clients receive an exclusive license to use final designs for their book and promotional use. Merchandise and derivative rights are excluded unless otherwise agreed in writing.
• All stock imagery and fonts are licensed under the terms of their original suppliers (e.g., Shutterstock).
• No design files or drafts may be used before full payment has been made.

6. Cancellations and Refunds

• Full refunds are available only if no concept is approved and no revisions have started.
• Once revision work begins, the deposit (or initial installment) becomes non-refundable.
• Refunds are not available after final files have been delivered and approved.
• If a refund is granted, all provided files and drafts must be deleted and may not be reused or repurposed.

7. Subscriptions

• Subscriptions provide 3, 5, or 10 custom designs over 12 months, billed monthly.
• Unused credits expire after 12 months. Cancellation is permitted only if the value of work delivered is less than the total amount paid.
• Subscriptions are excluded from refund guarantees.

8. Post-Approval Support

• The Everything Package includes 3 months of free post-approval changes for minor edits.
• Other packages may request post-approval changes for an additional fee.

9. Communication and Confidentiality

• All communication must take place via email or the Damonza platform. Verbal approvals are not valid.
• All materials and correspondence are kept confidential and will not be shared without client consent.

10. Limitation of Liability

• Damonza is not liable for indirect or consequential damages.
• Our liability is limited to the total amount paid for the specific service in question.
• Clients accept all files as final once approved, even if errors were introduced by Damonza and not identified prior to approval.

11. Website Use

• By accessing Damonza.com, you agree not to misuse the website, attempt to gain unauthorized access, or engage in any activity that could damage or disrupt the service.
• Content on the website, including text, graphics, logos, and downloadable materials, is the property of Damonza and may not be reproduced without permission.

12. Legal Jurisdiction

• These Terms are governed by the laws of New Zealand. Any legal disputes will be resolved in the courts of New Zealand.

13. Changes to Terms

• Damonza reserves the right to update these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of the current version.

14. Entire Agreement

• These General Terms and Conditions supersede any prior discussions, proposals, or agreements between the client and Damonza.